Support categories
Choose the closest topic to help triage your request. This page does not create a backend form endpoint: contact is handled by email.
- Account: creation, access, profile, email, identifiers.
- Login: session, JWT, localStorage, browser or mobile issues.
- Game: history, PGN, FEN, moves, results, Elo.
- Analysis: move quality, accuracy, coach messages.
- Puzzle: exercise access, progression, rewards.
- Premium / billing: subscription, purchase, restore, provider ID.
- Chat / moderation: messages, rooms, reactions, behavior.
- Account deletion: deletion request or user rights.
Support FAQ
- Should I send a password? No. Never send passwords, JWT tokens or payment card numbers.
- How do I report a payment issue? Include the provider if known, approximate date and account email, without card data.
- How do I request deletion? Use the Delete account page or contact support/privacy.
- How do I report chat abuse? Describe the context, room or game if available.