BlitzForge Support

Support categories

Choose the closest topic to help triage your request. Contact from this page is handled by email.

• Account: creation, access, profile, email, identifiers.
• Login: session, browser or mobile issues.
• Game: history, moves, results and rating.
• Analysis: move quality, accuracy, coach messages.
• Puzzle: exercise access, progression, rewards.
• Premium and billing: payment, unrecognized Premium access or subscription management.
• Web Stripe withdrawal: declaration within 14 days after the initial subscription.
• Mobile purchase: restore when this option is available in the app.
• Chat and moderation: reports, sanctions, blocking or a decision review request.
• Account deletion: using the in-app flow or reporting an issue after deletion.

Support FAQ

• Should I send a password? No. Never send passwords, sign-in codes or payment card numbers.
• How do I report a payment issue? Say whether the purchase was made on the web or in an app and include the approximate date and account email, without card data.
• Withdrawal or cancellation? Withdrawal concerns the initial Web Stripe contract within the applicable period and may lead to a refund; cancellation only stops future renewals.
• Premium is not recognized? Sign in again, check which account was used, then tell support where and approximately when the purchase was made.
• How do I request deletion? In the app, open Settings, Account, then Delete my account. Contact support if you can no longer sign in.
• Still seeing a problem after deletion? Contact support without sending a password or card details.
• How do I request a sanction review? Include the account username, the sanction type, the reason shown to you and the approximate date. Do not try to identify the person who submitted a report.

Contact

For a general request, email support@blitzforge.io. For a request about your personal data, email privacy@blitzforge.io.

Complaints and consumer mediation

If a dispute arises, first send a written complaint to support@blitzforge.io so that an amicable solution can be sought.

If that prior written complaint does not lead to a satisfactory solution, consumers may refer the dispute free of charge to the Centre de la Médiation de la Consommation de Conciliateurs de justice (CM2C): 49 rue de Ponthieu, 75008 Paris, France — https://cm2c.net/ — declarer-un-litige@cm2c.net — +33 1 89 47 00 14.