Report content or behavior
You can report a message, profile or puzzle using the action provided in the app. Choose the reason that best fits the situation and add only the context needed to understand it.
A report may concern harassment, hate, a threat, sexual content, spam, a scam, impersonation or the sharing of personal information. If you can no longer access the app, contact support.
After a report
Every report is reviewed in context. It does not automatically result in a sanction, and the number of reports alone is not enough to decide on a measure.
When the review is complete, the person who reported receives a general confirmation. They do not receive the identity of the person handling the case or details of any sanction applied to the target.
Block a player
Blocking is a personal safety measure separate from reporting. It immediately limits the relevant new contacts and direct interactions between the two players.
Blocking a player does not sanction them, automatically remove their content or replace a report when community rules have been broken.
Possible measures
The measure selected depends on the behavior, its context and its severity. It may be reviewed or lifted when a new decision justifies it.
- Warning: a reminder of the rules, with no temporary account restriction.
- Chat restriction: new messages and reactions are blocked for the displayed period. Reading and playing remain available.
- Social restriction: some new requests, invitations and social interactions are blocked without deleting existing relationships or interrupting an active game.
- Profile lock: public profile information cannot be changed for the displayed period.
- Suspension: normal account use is blocked until the displayed date or until the measure is lifted.
- Permanent ban: normal account use remains blocked until it is lifted. It does not delete the account or change games, rating, history or subscriptions.
Understand the message you receive
When a measure applies to you, BlitzForge shows its type, public reason and end date when it is temporary. An attempt to perform a blocked action also repeats this useful information.
The message never contains the identity of the person who submitted the report, internal case notes or the identity of the person who made the decision.
During a suspension or ban
Even when normal account use is blocked, you can still sign out, contact support, request account deletion and use the available options to manage your subscription.
Account deletion is a right separate from the sanction. It cannot be used to bypass an active suspension or a permanent ban.
Request a review
To appeal a decision, contact support with your username, the type of measure, the public reason shown, its approximate date and a short explanation. Never send a password or payment card data.
A review may uphold, adjust or lift the measure. To protect everyone involved, it does not provide access to the identity of the person who submitted the report.
Moderation and fair play
Community moderation concerns content, profiles and behavior between players. It is not, by itself, a cheating decision. Game integrity matters are reviewed separately.